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FAQs

Is Your Website Safe?

Yes our website is safe, we have our own SSL Certificate which has been issued by VisualSoft and uses up to 256 bit encryption. The payment pages of our website will transfer you to Barclaycard who will take your payment on behalf of us.  We also incorporate Verified by Visa and MasterCard? SecureCode? for extra security.

How Long Will It Take To Process My Order?

We aim to process any orders placed before midday the same day. This is not possible on Saturdays, Sundays or Bank Holidays. Please bear in mind that this may not be possible at busy periods.

How Do I Cancel My Order?

Orders can sometimes be processed and shipped within a few hours of the order being placed. The best way to cancel to ensure it has not already been shipped is to phone us on 01702 344181. Any cancellations by e-mail cannot be guaranteed as shipping may have already occurred.

What Do I Do If I Make A Mistake?

If you have made a mistake when placing an order and have completed the payment, please phone us as soon as possible so we can make any amendments before it is shipped to you. 

Any mistakes made when placing an order or adding items to cart can be altered before completing payment, simply find the product you do not require in the shopping cart and select the remove button for that item and then click UPDATE on the line below the cart products, the item will then have been removed from your order completely.

How Do I Return Items?

New and unused items purchased from us can be returned within 14 days for an exchange or refund. Any items that are found to be faulty should be brought to our attention, please phone us on 01702 344181 for further instructions and information.

Any items to be returned should be accompanied by the Returns Form which is available to print off HERE

Can I Order Over The Phone?

Yes. We can take orders over the phone by calling 01702 344181 , payments can be made by either credit/debit card. Please note we do not accept cheques of any kind.

Can`t Find The Answer?

Any questions that we haven`t answered already, please phone us on 01702 344181 or e-mail click here...