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Shipping & Returns

 

UK Mail / iPost - NEXT DAY DELIVERY

from £6.95

  • UK Mail 24 Hour courier with predict
  • 24 Hour Courier with tracking

When using this option the morning of your delivery you will receive a email or text with a 1 hour window, which eliminates days of having to wait in all day to take collection of your goods. 

For next day delivery orders need to be placed before 2:00pm. These are delivered Monday to Friday, 9am - 5pm, no deliveries will be made on Saturday, Sunday or Bank Holidays. Certain areas may not qualify for 24 hour delivery (Service may take longer) If you are not there to receive your delivery, please follow the instructions on the card left. Next day delivery is for Working days only Monday - Friday.

Want more information on how it works, visit www.ukmail.com

 

ROYAL MAIL

From £2.99

  • UK Standard Delivery Selected - Royal Mail 2nd class post delivery
  • 3-5 working days

Please see checkout pages to see if available. No deliveries will be made on Sunday or Bank Holidays.

FREE POSTAGE - Orders over £100

Free postage is available for any orders over the value of £75 before postage is added. Please bear in mind that we reserve the right to send the goods by our least costly service, if you are having your goods delivered to mainland UK (not including Highlands and Islands) this will usually be delivered by UK Mail on a Next day service. If you are having the goods sent to a Highlands or Islands address this will be sent via Royal Mail.

POSTCODE AREA'S

Northern Ireland, Isle of Wight, Isle of Man & Isle of Scilly = BT, IM, TR21-25, PO30-41

Scottish Highlands & Islands includes postcodes:- AB30-38, AB44-45, AB51-56, FK17-21, G83, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3

TRACKING INFORMATION

If you would like to track your parcel you can click on the links below and enter your tracking number.

Royal Mail Track & Trace - Click Here
UK Mail Track & Trace - Click Here

DELIVERY INFORMATION

Orders are usually shipped within 48hrs and posted by UK Mail and Royal Mail, please note that these maybe signed for services so please ensure someone is in to sign for it. If for any reason your item is unavailable we will contact you within 24hrs to advise. Post charges are between £2.99 & £8.99 (UK Mainland only). Prices vary for NI, Isle of Wight / Man / Scilly and Scottish Highlands & Islands (Please refer to the list of postcodes at the bottom for the area clarification) Postage costs depend on weight and are shown in the checkout pages Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following day. Please note we are unable to guarantee next day delivery on any order. Please make sure that you select the correct shipping zone at the checkout or additional postage may be required.

If an item is unable to be delivered and is not collected from the depot (UK Mail or Royal Mail) within 7 days, the parcel will be returned to us and you will be charged postage rates again to resend the item/s to you. Deliveries are only classified as lost after a period of 14 days after posting. 

RETURNS

Providing goods have not been worn, altered or used and are returned within 14 days of order in original packaging and with all tags intact, a replacement can be sent or a refund issued. This is at the discretion of the Company and buyer remains liable for any carriage costs incurred, with the exception of the return of faulty or damaged goods.

Download Return Form here, If you wish to return any item. Please fill the form in with full details of your preference (refund or exchange) and details of size, colour and item if an exchange is required. If you return an item within fourteen days of receiving your order then you will be entitled to a refund of the item cost only. The cost of the postage to return the items for either exchange or refund must be covered by the customer. (This does not apply to faulty items). 

We suggest that you use a secure method of postage such as the Royal Mails Signed for service, when returning goods as we can not be held responsible for parcels lost on return to us.

Additional postage will be charged to return any exchanged items back even if it previously included free postage. If an order has included free postage and items are returned to us that take the value of the order below our free postage amount, the charge for postage (maximum £7.99) will be deducted from your refund.

Your rights to return goods are protected under the EU Consumer Rights Directive.