FOR SALES & ADVICE CALL: 01702 344181 | Mon-Thurs: 10am-4.30pm | Fridays: 10am-4pm

Shipping & Returns

FREE UK Delivery - Orders over £75

Free postage is available for UK orders over the value of £75 before postage is added. If you are having your goods delivered to mainland UK (not including Highlands and Islands) this will usually be delivered by Parcelforce on a Next day service. If you are having the goods sent to a Highlands or Islands address this will be sent via Royal Mail.
United Kingdom
Worldwide Shipping
International shipping - due to Brexit import and duties may be payable on arrival. 
Delivery within 7-10 Days
Any items with the above stock message means items are due to store within the next 7 days. These products are available to order with delivery within 7-10 working days. Unfortunately, items with this option are not eligible for free postage offers. 


If you would like to track your parcel you can click on the links below and enter your tracking number.

Royal Mail Tracking - Click Here
Parcelforce Express Tracking - Click Here


All services are dispatched Monday to Friday only and are usually shipped within 24hrs and posted by Royal Mail or Parcelforce, please note that these may be signed for services so please ensure someone is present. All services are on a Next Working Day service and do not deliver at the weekend, please refer to the delivery estimate at checkout.
 If for any reason your item is unavailable we will contact you within 24hrs to advise. Postage costs depend on the weight and the final cost will be shown at checkout. Prices vary for NI, Isle of Wight / Man / Scilly and Scottish Highlands & Islands. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following day. Please note we are unable to guarantee next day delivery on any order. If an order is delayed due to weather conditions postage is non-refundable due to nature. Please make sure that you select the correct shipping zone at the checkout or additional postage may be required.

If an item is unable to be delivered and is not collected from the depot (Parcelforce or Royal Mail) within 7 days, the parcel will be returned to us and you will be charged postage rates again to resend the item/s to you. Deliveries are only classified as lost after a period of 14 days after posting. 


If you receive any incorrect items or are short of any items/parts please notify us immediately, and within a maximum of 2 days after the day upon which the goods were delivered, by sending an email to The email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. We will then further the issue and deal with it as necessary. We will require the incorrect items to be sent back, once returned we will refund the cost of the return delivery (maximum £4.95).

Providing goods have not been worn, altered or used and are returned within 14 days of delivery in original packaging and with all tags intact, a replacement can be sent or a refund issued. This is at the discretion of the Company and buyer remains liable for any carriage costs incurred, with the exception of the return of faulty or damaged goods. 

Please navigate to your account and raise a return from your orders.

Alternatively please download Return Form Click Here, If you wish to return any item. Please fill the form in with full details of your preference (refund or exchange) and details of size, colour and item if an exchange is required. If you return an item within fourteen days of receiving your order then you will be entitled to a refund of the item cost only. The cost of the postage to return the items for either exchange or refund must be covered by the customer. (This does not apply to faulty items). We suggest that you use a secure method of postage such as the Royal Mail Signed for service, when returning goods as we can not be held responsible for parcels lost on return to us. Additional postage will be charged to return any exchanged items back even if it previously included free postage. If an order has included free postage and items are returned to us that take the value of the order below our free postage amount, the charge for postage (maximum £4.95) will be deducted from your refund.

Returns go to: Army and Navy Ltd (Army and Navy Stores UK)

Unit D11

Threshold Way

Fairoaks Airport



GU24 8HU

RETURNS: Shop address: Army and Navy Ltd (Army And Navy Stores UK) Unit D11 Threshold Way, Fairoaks Airport, Chobham, Surrey, GU24 8HU.

Tel: 01702 344181

Registered Correspondence Office The Annex, 143 - 145 Stanwell Road, Ashford, Middlesex, TW15 3QN. Registered in GB. Company No.14603410  VAT no.439662755